Where to File a Moving Complaint
If a mover broke the rules — a hostage load, a cloned USDOT number, a blank Bill of Lading, or a bill far above a binding estimate — here is exactly where to turn.
Federal channels (interstate moves)
FMCSA National Consumer Complaint Database
File against interstate household-goods carriers. Hotline 1-888-368-7238. fmcsa.dot.gov complaint portal.
U.S. DOT Office of Inspector General
For fraud, ransom of goods, or criminal patterns. Hotline 1-800-424-9071. oig.dot.gov.
FBI IC3
If wire fraud or interstate ransom is involved. ic3.gov.
State channel (intrastate moves & licensing)
Most intrastate moves are regulated by a state agency, not FMCSA. Pick your state to jump to its regulator and complaint portal:
Every state page lists the regulator, license lookup, and the exact online/phone/mail complaint path.
Build your complaint file
- Collect the written estimate, Bill of Lading, inventory, and all photos/dates.
- Note the USDOT or state license number shown on paperwork and on the truck.
- Send a certified demand letter (use our Complaint Letter Template).
- File with the correct agency above; include the mover's authority number.
- If goods are being held hostage, call FMCSA and OIG immediately.
Some state remedies and chargeback windows are time-limited. Document everything the day of the move.
Sources: FMCSA, U.S. DOT OIG, FBI IC3, and individual state agencies cited on each state page.