Moving in Massachusetts: Regulations, Rights & Costs
Everything you need before hiring a mover in Massachusetts — the regulator, how to verify a license, where to complain, your protections, and typical local move costs.
Who regulates movers in Massachusetts?
Massachusetts Department of Public Utilities – Transportation Oversight Division (MA DPU)
- License required (intrastate): Yes
- License lookup: verify a mover
- Deposit cap: No specific state deposit cap identified; verify with MA DPU.
How to file a complaint in Massachusetts
Online: https://www.mass.gov/dpu
Phone: 1-617-305-3559
Mail: MA Department of Public Utilities, 1 South Station, Boston, MA 02110
For interstate moves, also use FMCSA (1-888-368-7238) and the DOT OIG (1-800-424-9071). Full guide.
Your consumer protections in Massachusetts
- Movers must be licensed by the DPU and file public tariffs
- Mandatory written estimate and bill of lading
- Complaints handled by DPU or MA Attorney General Consumer Protection
Key statutes & rules
- Massachusetts General Laws Chapter 159B (household goods movers)
- DPU license and tariff filing required
Massachusetts regulates intrastate household goods movers through the DPU Transportation Oversight Division.
Example estimates in Massachusetts: low, average, high
Studio (low) through 4-bedroom (high), computed with the same model as the ReloFig calculators — not hand-written. Your own move will differ.
Local move estimate for Northeast region (2 movers + truck, excludes packing/materials). Figures are model estimates, not quotes.
| Home size | Estimated range |
|---|---|
| Studio | $332 – $1,061 |
| 1 bed | $433 – $1,531 |
| 2 bed | $635 – $2,237 |
| 3 bed | $836 – $2,942 |
| 4 bed | $1,038 – $3,648 |
Estimates use the ReloFig model (BLS wages × regional × Northeast factor). Always get three written quotes. Methodology.
Cities in Massachusetts
Sample city estimates in Massachusetts
A few of the cities we cover, with model 2-bedroom ranges. Open a city for its full guide.
| City | 2-bedroom estimate |
|---|---|
| Boston → | $786 – $2,766 |
| Worcester → | $635 – $2,237 |
| Springfield → | $635 – $2,237 |
Formula & data sources
Sources: BLS OES mover wages; published mover rate surveys. Compiled August 2025.
When to use this estimate
- Use this for a local or in-town move within Massachusetts that a mover bills by the hour.
- Crossing state lines? Use the Long-Distance Move calculator — interstate work is priced by linehaul miles, not hours.
- Need a written budget? Print our Local Budget Worksheet and Scam Card for walkthroughs.
Frequently asked questions
Who regulates intrastate movers in Massachusetts?
Massachusetts Department of Public Utilities – Transportation Oversight Division (MA DPU) oversees household-goods movers operating entirely within Massachusetts. Verify a mover at https://www.mass.gov/dpu. Interstate movers fall under FMCSA (safer.fmcsa.gov).
How do I file a moving complaint in Massachusetts?
File online via the state portal (https://www.mass.gov/dpu), or by phone at 1-617-305-3559. For interstate moves also contact FMCSA (1-888-368-7238) and the DOT OIG (1-800-424-9071).
What are my consumer protections in Massachusetts?
Movers must be licensed by the DPU and file public tariffs Always get three written estimates and keep your Bill of Lading.
How much does a local move cost in Massachusetts?
Model estimates for a 2-bedroom home run roughly $635–$2,237, scaled by home size and local cost of living. These are model figures, not quotes — confirm with licensed movers' written estimates.
Do I need a permit for a local move in Massachusetts?
A moving permit is usually not required for the move itself, but parking/loading permits for the truck may be required by the city or building. Check with your city and building management before move day.
Sources: www.mass.gov www.movingcompanyreviews.com . ReloFig does not sell your information.